Questions and Answers

SmartTV Club is an IPTV player for Smart TVs. It plays the playlist from your IPTV provider, with search, several playlists, parental control and remote control from your phone.

Scan the QR code in the SmartTV Club app with your phone. On the page that opens, add the playlist from your IPTV provider. Your TV gets it in a moment.

No. SmartTV Club is a player: it plays the playlist you get from your IPTV provider. We do not sell, provide or recommend channels, playlists or providers. See how to add your channels.

SmartTV Club is a player: it has no channels or playlists of its own. Add the playlist from your IPTV provider: an M3U link, a playlist file or Xtream login details.

Need help? Write to us via Contact us.

Scan the QR code in the SmartTV Club app, or open Upload Channels on this site and follow the steps. Your TV picks the playlist up by itself.

Scan the QR code in the app and choose Delete a playlist, or use Delete playlist on this site. This cannot be undone.

Check the TV ID and the link, and open the M3U link in a browser to see whether it still works. If your provider’s server does not answer us, ask the provider for another server address or an M3U link. Step by step: The playlist does not upload.

SmartTV Club is free during the trial period. After it, a subscription keeps the app fully available.

Your IPTV provider's service is paid to the provider, not to us.

Write to us via Contact us and choose Cancel my subscription. Use the email your subscription is registered to: the renewal then stops by itself.

Your payment to the provider is for the channels. The SmartTV Club licence is for the app and is bought separately, from the subscription screen of the app. More: Licence and provider.

Sign in on the TV with the same email address you use in the phone app, then restart the app on the TV. Step by step: Subscribed on the phone.

A subscription bought in a store is cancelled in that store: in Google Play under Payments & subscriptions → Subscriptions, on an iPhone under Settings → your name → Subscriptions. The paid period runs to its end.

The app picks up a new playlist by itself. If nothing changes after a minute, restart the app:

• LG / Samsung: open Settings in the app and press the red key on the remote.
• Android TV: Settings → Restart App.
• Apple TV: Settings → Restart Application.
• Roku: Settings → Restart Application.

The PIN cannot be recovered. Upload your playlist again to reset it, then set a new PIN in Parental control.

The streams come from your provider’s servers. Check that your subscription with the provider is active, refresh the playlist and restart the TV and the router. More: Channels do not play.

The app cannot use a proxy, and LG and Samsung TVs have no VPN apps. A VPN on your home router may help, but we cannot promise it. Ask your provider whether the channels are limited to some countries. More: Channels work only in another country.

Some internet providers block our servers. Switching your TV to DNS 1.1.1.1 fixes it in most cases: Change your DNS.

Upload your playlist again with your TV ID: this removes every PIN set on this site. Then lock only the groups you want. Step by step: The TV asks for a PIN.

Follow the steps on the Data Deletion Request page.

On that TV, open Settings in the app, choose Sign Out and confirm with OK. More: Remove a TV from your account.