Questions and Answers
Short answers about the app, playlists and your subscription.
Getting started
What is SmartTV Club?
SmartTV Club is an IPTV player for Smart TVs. It plays the playlist from your IPTV provider, with search, several playlists, parental control and remote control from your phone.
The app is installed. What next?
Scan the QR code in the SmartTV Club app with your phone. On the page that opens, add the playlist from your IPTV provider. Your TV gets it in a moment.
Playlists
Why can't I see any channels when I open the app?
SmartTV Club is a player: it has no channels or playlists of its own. Add the playlist from your IPTV provider: an M3U link, a playlist file or Xtream login details.
Need help? Write to us via Contact us.
Need help? Write to us via Contact us.
How do I get my playlist onto my TV?
Scan the QR code in the SmartTV Club app, or open Upload Channels on this site and follow the steps. Your TV picks the playlist up by itself.
How do I remove a playlist from my TV?
Scan the QR code in the app and choose Delete a playlist, or use Delete playlist on this site. This cannot be undone.
Payment & subscription
Do I have to pay for SmartTV Club?
SmartTV Club is free during the trial period. After it, a subscription keeps the app fully available.
Your IPTV provider's service is paid to the provider, not to us.
Your IPTV provider's service is paid to the provider, not to us.
How do I cancel my subscription?
Write to us via Contact us and choose Cancel my subscription. Use the email your subscription is registered to: the renewal then stops by itself.
Troubleshooting
I sent a playlist, but the TV still shows the old channels
The app picks up a new playlist by itself. If nothing changes after a minute, restart the app:
- LG / Samsung: open Settings in the app and press the red key on the remote.
- Android TV: Settings → Restart App.
- Apple TV: Settings → Restart Application.
- Roku: Settings → Restart Application.
I forgot my parental control PIN
The PIN cannot be recovered. Upload your playlist again to reset it, then set a new PIN in Parental control.
Account & privacy
How do I delete my data?
Follow the steps on the Data Deletion Request page.
Didn’t find it?
Write to us and we reply by email.